Our return policy spans a duration of 30 days, beginning from the date of purchase. Regrettably, we are unable to process any refunds or exchanges beyond this period.
Eligibility for Return
To qualify for a return, your item must remain unused and in its original condition and packaging.
In the unfortunate event of damaged goods upon receipt of your item(s), kindly respond to your order confirmation email with accompanying pictures of the damage. We will promptly replace the affected item(s).
Proof of Purchase Requirement
A valid receipt or proof of purchase is necessary to process a return.
Refund Process (If Applicable)
Upon receipt and inspection of your returned item, we will send you an email acknowledging its arrival. Subsequently, we will provide updates regarding the approval or denial of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment or credit card within 7 business days.
Late or Missing Refunds (If Applicable)
In the event of a delayed or missing refund, we recommend reviewing your bank account and contacting your credit card company. If the issue persists, please contact us at email@example.com for further assistance.
Sale Items Policy (If Applicable)
We regret to inform you that only regular priced items are eligible for refunds; sale items cannot be refunded.
Exchanges (If Applicable)
Exchanges are offered exclusively for defective or damaged items. To initiate an exchange for the same item, kindly reach out to us at firstname.lastname@example.org and send the item to this address: 17 South MacDade Boulevard, Darby, PA 19073, USA.
For returns, please mail the items(s) to this address: 17 South MacDade Boulevard, Darby, PA 19073, USA.
The shipping costs for the return are to be covered by the customer and are non-refundable. Additionally, the cost of return shipping will be deducted in case of a refund.
Additional Shipping Information
The duration for exchanged item(s) to reach you may vary based on your location. If you are shipping an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Please note that we do not guarantee the receipt of the returned item.